Are your products authentic Japanese TCG products?
Yes. All products sold by TOY LAB are authentic Japanese Trading Card Game products sourced from trusted suppliers and distributors. We only sell genuine sealed products.
Do you ship across Canada?
Yes. We offer shipping throughout Canada, including major cities such as Toronto, Vancouver, Calgary, Edmonton, Ottawa, Montreal, and surrounding areas.
What trading card games do you sell?
TOY LAB specializes in:
- Japanese Pokémon TCG
- Japanese One Piece Card Game
- Japanese Gundam Card Game
Are your booster boxes factory sealed?
Yes. Unless otherwise stated in the product description, all booster boxes and cases are factory sealed.
What is the difference between a booster box and a case?
A booster box contains multiple booster packs from a specific set. A case contains multiple sealed booster boxes and is typically purchased by collectors, investors, and high-volume buyers.
Do you offer pre-orders for upcoming releases?
Yes. We regularly offer pre-orders for upcoming Japanese Pokémon, One Piece, and Gundam TCG releases. Release dates are listed on product pages whenever available.
When will my pre-order ship?
Pre-orders are typically shipped as soon as inventory arrives. Shipping timelines may vary depending on supplier delivery schedules and customs processing.
Do you guarantee specific cards in booster boxes?
No. Trading card products are randomized by the manufacturer. We cannot guarantee any specific card, rarity, or pull rate.
Are Japanese cards legal for tournament play?
Tournament legality depends on the event organizer and region. Please check the official tournament rules for your specific game before participating.
Can I cancel my pre-order?
Pre-order cancellation policies may vary depending on the product and order status. Please contact us as soon as possible at tobylee703@gmail.com for assistance.
What payment methods do you accept?
We accept secure payment methods available through our checkout system, including major credit cards and other supported payment providers.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information, if applicable.
Do you accept returns?
Returns may be accepted for damaged or incorrect items. Due to the collectible nature of trading card products, opened products are generally not eligible for return. Please review our Return Policy for complete details.
Why buy Japanese Pokémon cards instead of English cards?
Japanese Pokémon cards often feature higher print quality, exclusive releases, earlier set launches, and unique promotional cards that may not be available in English.
Why choose TOY LAB?
TOY LAB focuses on:
- Authentic Japanese TCG products
- Sealed booster boxes and cases
- Competitive pricing
- Canada-wide shipping
- Reliable customer support
- The latest Japanese releases
How can I contact TOY LAB?
For questions about products, orders, or pre-orders, contact us at:
Email: tobylee703@gmail.com.